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As analyzed by user reviews, customer support is not Mailchimp's strong point . Many subscribers have complained about the recent deterioration of this service, which despite everything, remains a fundamental factor for an email marketing tool.
We also found a thread on Reddit where users are complaining about poor support from support.
negative reviews about mailchimp for customer support
As we have seen, Mailchimp customer support offers czech republic phone number list different levels of support based on the plan you subscribe to .
Free plan users primarily have access to Mailchimp Assistant, an AI-powered chatbot for basic queries , with email support limited to the first 30 days. Paid plans include chat and email technical support , while the Premium plan is the only one that offers priority phone support and dedicated account managers.
However, many users report a recent decline in the quality of support , with long response times even for simple questions and sometimes contradictory information from different representatives. Support for complex issues is often criticized for the lack of effective resolutions.
On the other hand, Premium users report generally more positive experiences , thanks to priority access and personalized support.
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