Dialogflow Follow up Intent

[mouakter11]

In a chatbot flow, there are situations where you need to refer to the previous messages and continue the flow involving follow-ups and confirmations. To design such conversations, Dialogflow allows creating secondary intents called Follow-up intents.

What is a follow-up intent?
A follow-up intent is a child of its associated parent intent. In other words, follow-up intents refer to the previous intents or parent intent to continue the chatbot conversation. It is used to repeat an event or request more information about the event. Follow-up intent is a type of context.

When you create a follow-up intent, an output context is automatically added to the parent intent, and an input context of the same name is added to the follow-up intent. A follow-up intent is only matched when the engineer data parent intent is matched in the previous conversational turn.

For example,

Do you want to book an appointment? The request can be – yes or no. These are default follow-up intents. Some of the default follow-up intents are – yes, no, later, cancel, more, next, previous, repeat.
In which device you’re going to try the software setup – Laptop or Mobile? This is a custom-defined intent.
Dialogflow allows using nested follow-up intents to follow up on the user’s interest. In other words, intents within the follow-up intent are called nested follow-up intent.