Reputation: If your customers never have anything good to say list of albania whatsapp phone numbers about your business, it's only a matter of time before your reputation starts to suffer. A bad reputation will hurt both your chances of retaining customers and attracting new ones.
Stay in touch. Companies that contact their customers more than 10 times a year are 300% more profitable than those that do not communicate regularly with customers. Don't neglect the power of email marketing!
Resolve complaints in favor of your customers. 70% of customers who complain will come back to you. Remember to handle customer service in a single interaction when possible, rather than harassing the customer by making them jump from person to person.
Personalize your marketing. Send customers the right offer at the right time.
Be consistent with the service you provide. Treat each job as if your personal reputation depends on it (and it does).
Offer something extra. Some studies found that waiters could increase their tips by 23% simply by returning to tables and offering candy with the bill. It doesn't have to be a grand gesture, just something simple to make your customers feel special and differentiate your service from your competitors.
Ask for customer feedback. Never rest on your laurels. You should always be looking for ways to improve the service or product you are providing.
Your business may find it more cost-effective to increase the budget associated with improving your service and retaining your existing customers , rather than spending more on selling to new customers.
Do everything in your power to keep your customers happy and improve the service you're already offering, and watch your current customer base start to grow organically.
