Building Trust Among Patients
Every medical institution needs to look progressive and the one who is looking to keep up with advancements in the world of technology. Chatbots have become a great way to build this trust as it caters with authentic information to users and at the right time.
For example, if someone is looking to meet a doctor then the chatbot by knowing its symptoms can easily recommend if she needs urgent attention or some basic medicines before she comes up for the checkup.
The reasons listed above have been the biggest drivers physician data yesterday, today, and tomorrow for the growth of chatbots in the healthcare domain. However, one must also look at the reasons and risks involved which can stop this growth.
Low Usage Among Senior Citizens
Some of the most vulnerable classes for healthcare don’t find it easy to use and confusing. One of the bigger challenges in front of healthcare providers is to get onboard this section of society. They have to look beyond just chat and can look to integrate the option of text as well. This can allow users to get answers and create a feeling similar to being treated by a doctor.
IT Vulnerability and Hacking Probabilities
One of the biggest challenges in front of chatbot creators is minimizing the vulnerability risks involved in creating sensitive and regulated information. A number of information shared to chatbots need to be highly secured and can’t be leaked. A number of precautions need to be taken to minimize cyber attacks and also any kind of information leaks
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